��������

Every year we report on all complaints received by the complaints team. The report includes statistical information about:

• complaints received
• requests for review by the Executive Director of Corporate Governance
• complaints made to the Office of the Independent Adjudicator for Higher Education (OIA) or any other adjudicator
• the nature of complaints and findings

The report also includes statistics relating to the profile of students making complaints, including equality-monitoring statistics. We take the relevant equality information from the central student records database and keep it anonymous once collected.

A copy of the report is available on request from the Complaints team by emailing complaintsadvice@port.ac.uk.

OIA Annual Statements

The OIA Annual Statement (referred to as the Annual Letter prior to 2016) provides contextual information for the handling of complaints made about the �������� to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations.

Annual statements for all providers can be viewed on the . To view statements for individual universities, click on “search for a provider” and type in the name of the university for which you wish to see the statement.